Job Title: Front Desk Receptionist

Location: Laserderm Medi Spa

Schedule: Part-Time (Tuesday, Wednesday, Thursday, and some weekends as needed)

Job Summary:

Laserderm Medi Spa is seeking a friendly, professional, and organized Front Desk Receptionist to join our team. This role is essential in ensuring a smooth and welcoming experience for our clients. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to manage multiple tasks efficiently. As a key member of our front desk team, you'll play a crucial role in supporting our spa’s operations and delivering exceptional customer service.

Key Responsibilities:

- Client Interaction: Greet clients warmly upon arrival, assist with check-in/check-out procedures, and address any inquiries or concerns with professionalism.

- Appointment Scheduling: Manage and coordinate client appointments using our scheduling software, including booking, rescheduling, and canceling appointments as needed.

- Phone and Email Communication: Handle incoming calls and emails promptly, providing information about our services, addressing client queries, and transferring calls to appropriate staff members.

- Administrative Tasks: Perform various administrative duties such as maintaining client records, processing payments, and ensuring the front desk area is organized and presentable.

- Customer Service: Deliver exceptional customer service, ensuring clients have a positive experience from start to finish. Address any issues or complaints with empathy and professionalism.

- Collaboration: Work closely with other team members and practitioners to ensure seamless operations and effective communication.

- Spa Operations: Assist with inventory management, including tracking supplies and restocking as needed. Support daily operations and ensure adherence to spa policies and procedures.

Qualifications:

- Experience: Previous experience as a receptionist or in a customer service role is preferred. Experience in a spa or medical environment is a plus.

- Skills: Excellent interpersonal and communication skills, both verbal and written. Proficiency in using office equipment and software, including scheduling systems.

- Attributes: Strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. Friendly demeanor and a professional attitude.

- Availability: Flexibility to work three days a week (Tuesday, Wednesday, Thursday) and some weekends as needed.

Physical Requirements:

- Ability to sit or stand for extended periods.

- Occasional lifting of light to moderate weight (e.g., office supplies).

Benefits:

- Opportunity to work in a dynamic and supportive environment.

- Employee discounts on spa services and products.

Application Instructions:

Interested candidates should submit their resume outlining their relevant experience and availability.

Laserderm Medi Spa is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $16.00 per hour

Experience:

Customer service: 1 year (Preferred)

Ability to Commute:

Shrewsbury, MA 01545 (Required)

Work Location: In person

Laserderm Medispa

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Front Desk Receptionist