Front Desk Receptionist at Newly Opening Medical Spa in Easton, PA

Demystifying the science behind wellness and beauty and curating unique, innovative, and luxurious regimens.

We are actively seeking a full-time Front Desk Receptionist for our new location in Easton, Pennsylvania. This role is the face of our spa, responsible for providing exceptional customer service, ensuring a seamless and welcoming experience for clients from their first step in the door to their final departure.

This is a great opportunity for someone who is organized, personable, and enthusiastic about being a part of a growing company that is changing the beauty and wellness industry.

YOUR KEY RESPONSIBILITIES

Frontline Customer Service: Greet and welcome clients in a warm, professional, and timely manner, ensuring every guest feels valued and cared for.
Appointment Scheduling: Efficiently manage appointment scheduling through our booking system, ensuring optimal utilization of our team’s time and reducing scheduling conflicts.
Client Coordination: Maintain clear and friendly communication with clients regarding their appointments, services, and any changes. Act as the first point of contact for inquiries, both in person and over the phone.
Client Check-In/Out: Ensure a smooth check-in and check-out process, including verifying contact information, collecting payment, and discussing any aftercare instructions or follow-up appointments.
Administrative Support: Assist in administrative tasks, including managing client files, handling sensitive information, processing payments, and ensuring all client documentation is up to date.
Product and Service Knowledge: Provide basic information about IRIYA’s services and products, helping clients make informed decisions or guiding them to the appropriate team member for more detailed consultations.
Maintain Spa Ambiance: Ensure the reception area and client waiting areas are clean, inviting, and well-organized. Create a positive first impression for clients and contribute to the overall experience.
Inventory Management: Assist with inventory management, keeping track of products and supplies, and alerting management when replenishment is needed.
Team Collaboration: Support the spa team in day-to-day operations, ensuring communication is clear between the front desk and clinical team to create a seamless experience for clients.
Problem-Solving: Handle client concerns and issues with professionalism and courtesy, working to resolve any challenges and ensure client satisfaction.

YOUR EDUCATION, EXPERIENCE & QUALIFICATIONS

Experience: Previous experience in a receptionist or customer service role, preferably in a medical spa, wellness center, or salon environment. Experience in the beauty or wellness industry is a plus!
Customer Service Excellence: A passion for delivering exceptional customer service with a warm, friendly demeanor. You’re a natural at making people feel welcome and ensuring they have an outstanding experience.
Communication Skills: Strong verbal and written communication skills, with the ability to interact with clients, team members, and management in a professional manner.
Organization: Ability to manage multiple tasks efficiently, stay organized, and maintain a calm, focused demeanor in a fast-paced environment.
Tech-Savvy: Comfortable using scheduling software, phone systems, and general office technology. Experience with booking systems is a plus.
Attention to Detail: A meticulous and detail-oriented approach to managing client information, appointments, and ensuring smooth operations.
Flexible and Adaptable: Willingness to take on a variety of tasks as needed, adjusting to the needs of the business in a dynamic environment.
Professional Appearance: A polished, professional appearance that reflects the luxury and care that IRIYA represents.

OUR CORE VALUES

At IRIYA, we believe in…

Providing unbiased advice: We aren’t brand loyalists. We don’t put blind faith in products. We only recommend what works.
Curating simple, 360 routines: Our ecosystem of treatments helps us create easy-to-stick-to, unique-to-you aesthetics and wellness routines that help you reach your goals.
Giving knowledge freely: We’re committed to sharing empowering information to help you cut through the noise and make informed choices.
Innovating thoughtfully: Our suite of tech-forward treatments includes regenerative techniques and integrative medicine that are the most up-to-date and advanced.

QUALITIES MAKING YOU THE RIGHT FIT FOR THIS ROLE AT IRIYA

Friendly & Approachable: You excel at making clients feel welcome and comfortable, creating a warm, inviting atmosphere for everyone who walks through the door.
Proactive Problem Solver: Ability to quickly assess situations and resolve issues efficiently while maintaining a calm and professional demeanor.
Team-Oriented: Works well with others, supporting a collaborative and harmonious work environment to ensure the success of the entire team.
Detail-Oriented: Capable of managing the nuances of client appointments, scheduling, and client data accurately.
Multitasker: Comfortable juggling multiple responsibilities at once without losing focus or sacrificing quality service.
Tech-Savvy: Quick to learn and adept with software and technology systems necessary for appointment scheduling and administrative tasks.
Committed to Excellence: Always striving for the highest standards in service, client care, and personal development.

LOCATION: Easton, Pennsylvania

REPORTS TO: Operational Director

JOB TYPE: Full Time, Day Shift, M-F

PAY: Competitive Hourly Rate

BENEFITS: PTO, no nights, no holidays, employee discounts, and opportunities for growth within the company.

At IRIYA, we believe that our people are at the forefront of our brand—every team member will make a meaningful contribution to our growing company.

IRIYA provides equal employment opportunity (EEO) to all employees and applicants for employment. We believe in providing an inclusive workplace where all individuals have the opportunity to succeed.

Job Type: Full-time

Pay: $8.00 - $14.40 per hour

Expected hours: 40 per week

Benefits:

Paid time off

Schedule:

Day shift
Monday to Friday

Work Location: In person

Iriya Wellness & Aesthetics

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Front Desk Receptionist