Description:

FLSA Classification: Nonexempt

Reports to: Spa Manager

Job Description

Summary/objective

Treat clients by using touch to manipulate the muscles and other soft tissues of the body to relieve pain, help heal injuries, improve circulation, relieve stress, increase relaxation, and aid in the general wellness of clients.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Perform massage therapy services
Gather complete and accurate information on new spa patrons using waivers and forms
Keep comprehensive notes of services and treatments performed in a member folder
Restock and dispense supplies and towels as needed
Provide information about services and products to the best of your ability
Consistently review and update knowledge of Spa services, products, and offerings
Ensure that treatment rooms and work spaces are clean and neat at all times
Follow all current sanitation standards for service implements
Support and promote spa products and merchandise

Requirements:

Physical demands

Must be able to stand, move, walk, and bend for the duration of a shift
Must be able to lift up to 20 lbs
Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

High School Diploma or GED preferred
Prior experience working as a massage therapist preferred
Hold a valid state Massage Therapy license
Prior customer service experience highly desired
Must be exceptionally customer service oriented
Ability to communicate effectively verbally and in writing
Must be customer service oriented, positive team player

Company Expectations

Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member-designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
Assist with Service Day
Assist with acac programs, special events, or activities outside your department
Promptly return messages
Exhibit a positive attitude at all times
Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times
Attend all required meetings and training sessions, including webinars

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

ATLANTIC COAST ATHLETIC CLUBS

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