Job Overview:

Ideal Candidate Profile

Customer-Centric and Service-Oriented
Empathetic and Patient-Focused: The ideal candidate should truly care about creating a positive experience for clients, always striving to go above and beyond to make them feel comfortable and valued.
Calm Under Pressure: In a medspa setting, there may be moments of high activity or client concerns; the receptionist must remain composed, handling any situation with professionalism and grace.
Highly Organized with Attention to Detail
Multitasking Proficiency: This role involves juggling several responsibilities at once (scheduling, inventory, follow-ups, etc.), so the ideal candidate should excel at keeping track of multiple tasks without sacrificing quality.
Proactive with Cleanliness: A well-organized, clean environment is crucial. The receptionist should always ensure the waiting area is neat, and they should be quick to help with turning over rooms and laundry when needed.
Excellent Communication Skills
5-Star Phone Presence: Being the first point of contact, they need to answer the phone with professionalism, warmth, and clarity. They should be able to handle questions, inquiries, and scheduling requests efficiently.
Confident and Clear Written Communication: Whether sending appointment reminders, following up with clients, or handling emails, the receptionist should communicate clearly, concisely, and professionally.
Tech-Savvy and Adaptable
Comfortable with Technology: The ideal candidate should be proficient with office software (Microsoft Office, Google Docs), electronic health records, and any other practice management software you use (e.g., Jane). They should also be comfortable learning new systems as the office evolves. They should be able to take good before and after pictures of clients for documentation.
Social Media Savvy: Since your medspa may benefit from social media engagement, someone who understands how to create content and engage with clients online can be a valuable asset, helping to promote services and create a consistent brand presence.
Team Player and Positive Attitude
Collaborative: The receptionist must work seamlessly with other team members, always maintaining a spirit of collaboration. They should be flexible and willing to pitch in whenever needed.
Supportive and Uplifting: A positive energy that helps foster an enjoyable work environment. The receptionist should greet both clients and coworkers with a smile, contributing to a happy, high-energy atmosphere.
Client Relationship Management
Personal Touch in Follow-Up: The receptionist should excel in following up with clients after their visits, checking in to ensure satisfaction, and reminding them of upcoming treatments or appointments. Personalized, thoughtful touchpoints can build loyalty.
Lead Nurturing: Reaching out to potential clients and former clients to ensure they feel valued and invited to return, either by offering special promotions or updates about new services, can keep the practice thriving.
Responsible with Finances and Confidentiality
Handling Finances with Care: The receptionist will likely be involved in patient billing, so a responsible and detail-oriented approach to managing finances is essential, ensuring accuracy and professionalism in transactions.
HIPAA Compliant: An understanding of confidentiality and data protection laws (HIPAA) is essential. The receptionist must be discreet, respecting patient privacy at all times.

Additional Desired Traits

Self-Motivated and Goal-Oriented: The ideal candidate should demonstrate initiative, working toward both personal and team goals, such as increasing client retention or improving customer satisfaction scores.
Professional Appearance and Grooming: A well-groomed, polished appearance is crucial in maintaining the upscale environment of a medspa.
Adaptable and Flexible: Medspa environments can change quickly—new treatments, promotions, or systems may be introduced frequently. The receptionist should be flexible and eager to adapt to these changes.
Experience with Medical/Clinical Environments (Optional): While not mandatory, experience working in a medical or clinical setting, such as a medical assistant, is a big plus. This could include knowledge of medical terminology, charting, and lab work. Starting IV’s, giving injections, or drawing labs from patients under providers’ orders would be a great benefit.

Key Performance Indicators (KPIs)

Client Satisfaction: Positive feedback from clients, particularly around their experience at the front desk, will be a clear indicator of success.
Efficiency in Scheduling: Ensuring clients are scheduled effectively, minimizing wait times and maximizing practitioner productivity.
Follow-Up Success: Conversion of leads into appointments, as well as re-engaging dormant clients, will be key metrics for the receptionist's success.
Accuracy in Data Entry and Financial Handling: Timely and accurate record-keeping of patient information, inventory, and financial transactions.

Professional Development and Growth Potential

Cross-Training Opportunities: The receptionist may have opportunities to cross-train in other areas of the medspa, such as assisting with treatments, doing basic skincare consultations, or learning more about the medical side of the business.
Leadership Potential: For a candidate who demonstrates exceptional leadership qualities, there could be opportunities to take on more responsibilities, such as managing a team of receptionists or helping develop client retention programs.

Conclusion

The ideal receptionist for Beauty Sense MedSpa should be a blend of professionalism, friendliness, attention to detail, and adaptability, with strong communication and organizational skills. This role plays a crucial part in shaping the client experience, from the first phone call to ongoing relationship-building and follow-ups. By being someone who embodies these qualities, you’ll ensure that our medspa continues to stand out for its exceptional client service and smooth, efficient operations.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.50 per hour

Expected hours: 20 – 40 per week

Benefits:

Employee discount

Schedule:

Day shift
Evenings as needed
Monday to Friday
Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Medical receptionist: 1 year (Required)

Ability to Commute:

Huntingdon, TN 38344 (Required)

Ability to Relocate:

Huntingdon, TN 38344: Relocate before starting work (Required)

Work Location: In person

Beauty Sense MedSpa jobs

Front Desk Agent