Front Desk Manager

Civana Wellness Resort & Spa • Full-time • Carefree, AZ, US • 2w ago

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

- 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - #3 Top Destination Spa
- 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
- 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
- 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
- 2024, 2023, 2022 OpenTable Diners' Choice Award
- 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
- 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
- 2023 Men’s Health Travel Awards - Top Relaxation Destination
- 2023 TripAdvisor Traveler's Choice Award
- 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
- AAA Four Diamond Rating
- AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

Complimentary access to wellness classes & programming
Team member referral bonus
Affordable health insurance starting the 1st of the month following hire date
Generous Team Member & Friends & Family Resort rates and discounts
401K Matching

This is a Regular Full-Time position.

As Assistant Front Office Manager, you will:

Select, supervise, delegate responsibility and provide training for all Guest Experience Specialists, Concierge, and Transportation team members
Meet regularly and provide feedback to staff members to ensure that individual and departmental performance goals are being accomplished.
Create and manage departmental schedules to ensure balanced use of staffing resources and appropriate coverage for all areas.
Develop and update standard operating procedures, training manuals, and policies for all front office operations. Ensure information is accurate and team members complete as needs change and processes evolve.
Perform functions for various departmental positions as needed, according to operational demands.
Initiate incentive programs and recognition activities to keep staff motivated and engaged.
Support the Guest Experience operations when necessary to ensure exemplary service is provided