The medical receptionist provides assistance to patients, doctors, office employees, and other individuals. This employee helps the clinic run smoothly by scheduling appointments, greeting and checking in patients, answering phones, maintaining accounts and records, and other tasks as needed. From the moment the patient walks through our door or calls, they should feel like part of the family. Whether in person or over the phone, you are typically the first face or voice our patients will see or hear. Your role in this process cannot be overstated!
Medical Office Receptionist Job Responsibilities and Duties
- Creates a welcoming atmosphere by greeting visitors and patients to the clinic
- Checks in and checks out patients in a timely, friendly manner
- Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
- Comforts patients by answering any questions they may have
- Expedites patient processing by facilitating the process to fill out forms
- Obtains patient identification and insurance information
- Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
- Keeps doctor, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
- Coordinates transportation for patients as needed
Medical Office Receptionist Skills and Qualifications
- Associate’s degree or higher degree preferred; high school graduates with substantial (5+ years) medical office receptionist experience may be considered in lieu of any professional degree.
- At least 3 full years of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar health facility
- Must be able to multitask effectively; critical time management skills necessary
- Understanding of basic healthcare terminology
- Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
- Excellent customer service skills
- Pleasant phone demeanor
- Computer skills required; working knowledge of Microsoft Office Suite mandatory, and must type 30+wpm
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
Schedule:
Company's website:
Company's Facebook page:
- Farmington Valley Dermatology and Surgery
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
