Our client, a luxury hotel in Buckhead is seeking a Spa Concierge.
A Spa Concierge serving this luxury brands i always working on behalf of our Guests and working with other Team Members. Specifically, you will be responsible for performing the following tasks to the highest standards: • Assist guests and clients in an appropriate and timely manner • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services • Ensure client experience is proficient including bookings, payments, and consultation cards • Experienced in Microsoft Office Suite, Spa Soft and able to compose and send emails to guests, members and clients. • Adhere to cash handling procedures • Interact and communicate effectively with guests, members, team members, and management team • To be an effective salesperson by up-selling with latest departmental incentives • Report accidents, maintenance issues, or other incidents • Ensure compliance with all health and safety regulations
