Fox Valley Plastic Surgery S.C. has performed cosmetic and reconstructive surgery for years, and has served over 35,000 patients in Wisconsin alone. With offices located in both Oshkosh as well as Appleton, FVPS, in addition to performing plastic surgery and other Lifestyle Therapies, also offers a variety of other different types of services in our Vein Institute, Laser Institute of Wisconsin™, and Renaissance MediSpa.
Job Description
FVPS is currently searching for a full-time receptionist to be utilized in both its Oshkosh and Appleton offices. We are firm believers in cross training, and prefer to maintain the multi-effectiveness of our employees. Employees are expected to mainly work in our Oshkosh location; however, they are required to work in the Appleton location at least once a week to maintain the level of customer service that our patients have come to expect.
A Patient Relations Specialist is highly visible position, so the ideal candidate would have a professional appearance in combination with an outgoing and highly approachable personality.
Our ideal candidate would have excellent time management skills, be team oriented, and be able to multi-task in an extremely fast paced and high-demanding environment while maintaining a positive and friendly demeanor. As an employee of multiple entities with over 10 different providers that each have a variety of different kinds of appointment types and treatments, this position requires someone who is able to learn quickly as well as adapt to a constantly changing atmosphere and its needs.
Qualified applicants must have excellent customer service skills, prior experience with computers, and previous medical scheduling experience. Knowledge of medical terminology would be highly beneficial. Employees need to be learn many medical procedures, so we need someone with self-motivation in a fast-paced environment.
Workdays usually begin at 7:30AM - 8:00 AM, and can end at 4:00 PM - 6:30 PM depending on the day of the week and needs of the office. We are not currently open on the weekends.
General duties include answering phone calls, making appointments, checking in and checking out patients, inputting/updating data and medical documents, as well as retail invoicing for services and product purchases in our Medi-Spa. As a Patient Relations Specialist, it is your responsibility to be engaged in patient care, dedicated to the effective functioning of the medical facility, and adaptable to changes in the facility protocol or physician needs, as well as policies or processes of the office.
The essential functions are:
- Answering phones, scheduling patients, and responding to inquiries.
- Greeting and checking in and out patients, and inputting/updating patient paperwork.
- Explaining procedures and products to patients.
- Checking out patients, processing sales, and making appointments.
- Scanning patient charts into an EMR.
- Assisting the clinical staff when necessary.
Minimum Qualifications
- High School graduate or better.
- Requires minimum of 2 years of experience in customer service.
- Strong keyboarding skills with knowledge of Microsoft Word and Outlook.
- Knowledge of PatientNOW medical software is a plus.
- Positive work references required. All professional references are checked.
Competencies
- Must be meticulous and accurate when working with patient data
- Must protect patient confidentiality and comply with HIPAA regulations
- Possess strong customer service skills
- Have professional phone mannerisms and strong verbal communication skills
- Must be able to write well without grammatical or spelling errors
- Project professional appearance and have more than satisfactory hygiene
- Must be reliable without any unapproved absences or tardiness
- Knowledge in skin care products is a plus
Salary range is dependent on skills and experience.
*Please do not call the office regarding this position. Email is the preferred method of communication.
*Please send resume and cover letter to tkoch@fvpsurgery.com
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 32 – 38 per week
Benefits:
- 401(k)
- 401(k) 2% match
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Dermatology
- Medical-Surgical
- Plastic Surgery
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Ability to Relocate:
- Oshkosh, WI: Relocate before starting work (Required)
Work Location: Multiple locations
