Qualifications:
- Should have high interest in the beauty industry.
- At least 2 years of experience in management position in office setting or spa setting.
- Able to follow directions.
- Maintain a professional appearance at all times.
- Excellent listening and verbal skills.
- Computer literate with good keyboard skills. Proficient with Apple Computer platforms.
- Ability to manage multiple schedules succinctly.
- Team player and positive attitude required.
- Responsible and dependable.
- High personal standards, values, and must be trustworthy
- Excellent client care, service excellence and attention to detail.
- Effective communicator
- Flexible and cooperative
- Ability to problem solve is essential
- The ability to calmly multi-task is essential. There are often people checking in, multiple people waiting to check out, and the phone is ringing all at the same time.
- Customer service skills are essential. We strive for our clients and our team to feel valued, appreciated, and respected at all times by taking a proactive, polite, and professional approach to all communication. This also requires excellent English verbal and written communication skills.
Job Summary:
The expectation of a Manager is of one who aspires to greatness. They are the backbone of the Spa. The MANAGER has a demanding and visible position requiring a broad range of experience and expertise. They must demonstrate strong knowledge of office management and operations, the aesthetics industry and the ability to assist in the development and execution of the business plan, growth strategy and leading teams. Team oriented leader who can partner with you in focusing the energy of the Spa toward success. Someone who is dynamic, energetic, with a strong desire for personal achievement as well as the ability to lead, coach, teamwork and morale.
Duties and Responsibilities:
Day-to-day operational, marketing and financial functions ensuring that daily systems are in place and operating effectively to provide excellent client care, superior service, and optimal spa productivity and profitability. The role is an executive level business position responsible for all aspects of the spa and day-to-day operations.
1. Client Service:
a. Manages the Client experience ensuring it is perfected (company culture as it applies to phones, greeting, Client conversions, wait times, consultation, mimosa/water, educational material, loyalty and promotional programs, not limited to).
b. Knowledge of all products and services and ensuring the staff is educated and is communicating this information to the Clients. Coaching to developing the value of treatment plans.
c. Makes sure that Clients understand the value of the services, how this benefits them and everything that the business offer. The WHY, unique value proposition.
d. Handles all Client complaints and makes appropriate decisions to remedy without compromising the integrity of the Spa.
e. Tracks Clients throughout their time in the Spa to help maximize experience and sales
2. Operations & Finance
a. Designs and implement policies and procedures
b. Follows annual budget, liaison with accountant/business manager
c. Prepares a review and analysis of monthly financial statements against business & sales plan
d. Cost reduction
e. Trends payment amounts and identifies areas of opportunity
f. Ensures staff is scheduled appropriately to balance between Client care and personnel costs
g. Ensures Clients are scheduled appropriately to provide high-level care, minimal wait times, and high profitability
h. Conducts thorough inventory audits to always have an accurate on hand count without having excess product / supplies
i. Working with the Medical lead to ensure service and safety standards
j. Maintains all maintenance and safety logs
k. Is the ambassador for the Spa in the community by attending local events and creating strategic partnerships
3. Personnel Management/HR
a. Manages all staff and works well with multiple providers and behaviors
b. Ensures staff has the tools and training needed to be successful
c. Ensures new hires properly trained and onboarded consistently
d. Conducts or assigns someone to run daily huddles communication is key to success.
e. Coordinates monthly staff meetings based on data and facts. What is working and what is not? What changes are designed for optimal growth of the Spa as well as staff knowledge and skills
f. Responsible for recruiting, hiring, firing
g. Supervision including salary review and performance appraisals
h. Is the cheerleader for the Spa always keeping the moral up and moving in a positive direction
i. Communicates daily, weekly, monthly goals and coaches employees through the process
j. Maintain low employee turnover to maximize consistency in the Spa
4. Office Management:
a. Works closely with Owner to analyze business metrics and make changes accordingly.
b. Works closely with outside consultants as needed
c. Develops and maintains core relationships with vendors, sales reps to ensure success with products/services/technology and utilizing all savings available
d. Leads process improvement initiatives and makes sure changes are implemented and executed timely
e. Payment and collections
Position Requirements:
- Must have the ability to understand the goals of the Spa and work to create the plan of action to obtain the goals independently and with the physicians
- Must stay current with market trends that may impact the business, laws, products and services
- Professional attire a must.
- Experience and attitude with the ability to relate well with Clients, physicians, employees and other professionals
- Strong business acumen
- Ability to adapt and work in fast paced environment – solutions oriented
- Versatility and strong communication skills
- Dedicated to the vision and Spa goals
- Must have the ability to remain calm and exhibit tact in stressful and/or delicate situations
- Must have the ability to handle confidential issues
A MANAGER must demonstrate the following traits:
1. Industry Knowledge – fulfilling the responsibilities of a MANAGER requires clear understanding of the aesthetic industry, including technology, analytics, fees and finances, AR/AP, reports, retail sales, marketing, and customer service.
2. Loyalty – The MANAGER must always act in the best interest of the company and the company goals. If he or she wants to be “one of the gang” supervisory responsibilities are compromised.
3. Fairness – a successful leader can objectively handle uncomfortable situations and conflicts with employees or unhappy staff and be able to problem solve.
4. Business Acumen – Solid understanding of profit and loss statements, existing systems and programs, financial policy, Client financing, sales, marketing, and great communication skills.
5. Confidentiality – Scrupulously maintains the confidentiality required for financial, Client, and employee information.
6. Honesty – The MANAGER will set the standard and become a role model for the Spa. Open door policy. Listens and leads by example.
7. Professionalism – Professional appearance, business attire and matching behavior is key. They are the face of the entire business: they should look and act the part.
8. Empathy – Understanding that you ae managing people and not just numbers being able to listen to what challenges they are facing and helping them overcome them will lead to employee retention which is key to growing any business.
Education and Experience Requirements:
- College degree preferred
- 5 years’ experience in spa management, preferably running an aesthetic Spa: medical spa, plastic surgery or cosmetic dermatology
NOTE: All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Supplemental Pay:
Application Question(s):
- How many jobs have you held over the past 5 years?
Experience:
- Related Management: 2 years (Preferred)
Work Location: In person