Essential Duties and Responsibilities
Customer Service
· The customer is the Company’s number one focus, and all employee actions are to reflect this priority.
· Greet customers within 10 seconds or less, always maintaining high energy on the floor.
· Demonstrate and sell Benefit products.
· Build and maintain great customer relationships and actively recruit new clients.
· Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.
· Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.
· Ensure customer understands and signs service release form.
· Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.
· Recommend additional services to determine and meet customer needs.
· Keep accurate client records on online booking
· Rebook appointments for return services
Results
· Achieve daily/ weekly/ monthly individual service and product goals.
· Maintain target service and product sales per hour.
· Sell and recommend products with each service.
Teamwork
· Promote a professional, respectful, fun and gossip free environment for customers and employees.
· Work closely with other team members to ensure excellent customer service and goal achievement.
· Be on time and ready to work all shifts.
· Act professionally, ethically and with integrity, always using good judgment.
· Help maintain clean and safe sales and stock areas.
· Ensure compliance with all Company and Retailer policies and procedures.
Requirements
Able to perform the following physical duties including, but not limited to:
· Continuous standing/ walking for a minimum of 8 hours.
· Unpack and lift boxes up to 40 lbs.
· Continuous bending of neck, arms, torso and legs for a minimum of 8 hours.
· Stock and fill shelves, drawers, and stations.
· Clean all Brow Bar areas and elements.
· Work in a fragrance filled environment.
· Physical contact with clients/ customers.
· Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.
· Consistent and reliable attendance.
· Accurate use of timekeeping system.
· Perform all other duties as assigned.
Qualifications
· Maintain and display a valid state issued aesthetician, cosmetology or waxing license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.
· Proven strong retail sales and/or service history.
· Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
· Initiate and manage change in a positive manner.
· Comfortable and competent at services and make-up application.
· Strong communication skills.
· Adept at problem solving.
· Flexible and adaptable to customer needs.
· This position requires that the final candidate to successfully pass an E-Verify check.
Job Type: Full-time
Pay: $16.50 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Biweekly bonus
- Bonus opportunities
- Tips
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Cosmetology License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Redding, CA 96003: Relocate before starting work (Required)
Work Location: In person