Restorativ Health & Beauty is a leading med spa in Camp Hill, PA, offering a holistic approach to wellness and aesthetics. Our mission is to provide personalized treatments that enhance natural beauty and rejuvenate the body, mind, and soul. We empower our clients to achieve their best selves by offering a range of advanced, medically-driven beauty services. Our atmosphere is luxurious and welcoming, where clients can relax and leave feeling revitalized.
Our Work Environment Includes:
- Cozy, tranquil office setting
- Relaxed and supportive atmosphere
- Emphasis on client care and team collaboration
- A dynamic and lively work environment
Position Overview:
As a Med Spa Front Desk Coordinator, you will be the first point of contact for our clients, responsible for providing exceptional customer service and ensuring the smooth operation of our front desk. Your role will involve managing appointments, processing payments, nurturing client relationships, and supporting our medical staff. You will play a crucial role in delivering the luxury experience we’re known for.
Key Responsibilities:
- Client Communication: Serve as the face of the med spa by answering phone calls, responding to inquiries, and offering detailed information about our wide range of services, promotions, and appointment availability.
- Appointment Management: Schedule client consultations and treatments with precision, handle rescheduling, and ensure timely appointment reminders to maintain a smooth schedule.
- Client Check-In/Out: Welcome clients warmly, confirm their appointments, and manage the check-out process, ensuring accurate payment processing.
- Lead Nurturing: Reach out to potential clients who have inquired about our services, answer their questions, and guide them through booking a consultation or service.
- Treatment Support: Assist injectors and clinical staff with client flow, including prepping treatment rooms and escorting clients to and from service areas.
- Administrative Duties: Keep detailed client records updated, manage retail product inventory, and handle day-to-day office duties.
- Customer Satisfaction: Ensure that all clients receive exceptional service, address concerns with professionalism, and work to resolve any issues to guarantee satisfaction.
- Maintain Cleanliness: Ensure the front desk, reception, and waiting areas remain tidy, organized, and welcoming for clients at all times.
Qualifications:
- High school diploma or equivalent (additional certifications in office administration or customer service are beneficial).
- Prior experience in a receptionist, front desk, or customer service role, ideally in a medical spa, aesthetics, or wellness environment.
- Exceptional communication skills, with a professional and warm demeanor.
- Highly organized with an ability to multitask and prioritize in a fast-paced environment.
- Comfortable with appointment scheduling software, client database management, and processing payments.
- Basic knowledge of skincare, wellness, and aesthetics services.
Join our team and be part of a growing company that prioritizes wellness, beauty, and an unparalleled client experience.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 30 – 50 per week
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Schedule:
Application Question(s):
- Have you ever worked in a med spa before? If so, in what capacity?
Experience:
- Front Desk: 3 years (Required)
- Lead Nurturing: 2 years (Required)
Work Location: In person
