Description:
Essential Duties and Responsibilities:
- Provides the highest level of customer service.
- Creates a calm and welcoming atmosphere for patients.
- Offers patients refreshments and provides patients with any pre-appointment paperwork (new patient paperwork, consent forms, etc.).
- Assists and supports providers as necessary.
- Maintains clean, neat and organized work areas including front desk, waiting areas, and patient treatment rooms.
- Completes all required facility opening and closing duties.
- Greets patients with welcoming and positive attitude.
- Drives daily revenue through assistance of retail sales, up-selling, consultations and patient retention.
- Sells the consultation to patients over the phone and in person.
- Manages multi-line phone system and assigned daily work flow.
- Fully handles patient scheduling process.
- Strives to achieve high level of patient retention and new patient scheduling.
- Recognizes visit type and locations by color.
- Memorizes and utilizes appointment durations and appointment types during the scheduling process.
- Blocks appropriate resources / equipment during the scheduling process.
- Conducts patient appointment reminder calls, including reminder of any pre-treatment/appointment instructions.
- Ensures all patient paperwork is complete, correctly input into eClinical, and scanned into patient record.
- Sends necessary paperwork to correct departments.
- Organizes patient photographs.
- Accurately enters payments, claims and adjustments within eClinical.
- Enters required billing alerts.
- Completes Daily Reports and scans them to the correct departments.
- Balances daily cash.
- Fills out deposit slips and prepares bank deposits.
- Makes deposits and completes change requests at bank when necessary.
- Knowledgeable about current promotional events.
- Supports spa in-house and off-site promotional events, as required.
- Attends and participates in any training and educational seminars, as required.
- Creates and addresses telephone encounters.
- Escorts patients to treatment rooms and prepares them for cosmetic appointments.
- Reconstitutes/draws up injectables per provider instructions.
- Assists medical providers during cosmetic procedures (injectables, lasers, consultations, etc.).
- Prepares or assists with inventory, as directed.
Requirements:
Skills and Qualifications:
- Excellent oral and written communication skills.
- Teamwork and positive, patient focused attitude.
- Highly motivated and energetic with a naturally friendly and professional attitude.
- Demonstrated ability to multi-task, detail oriented, and organized.
- Ability to effectively communicate with patients, staff, and providers.
- Outstanding interpersonal skills and works well with patients using tact and diplomacy.
- Takes direction well and able to implement given direction.
- Must have a valid driver’s license and good driving record.
- Ability to work independently or within a group setting.
Education and/or Experience Requirements:
- Preferred: Associate’s Degree
- Minimum: one year customer service experience
- Excellent computer skills; experience with Microsoft Word, Microsoft Excel
Job Type: Full-time