Aesthetician/Patient Experience Coordinator

CARE Plastic Surgery • Full-time • Cary, NC, US • 3m ago

Award Winning Plastic Surgery and Med Spa Practice is seeking a professional, motivated, detail oriented Aesthetician/Patient Experience Coordinator. This is a full-time position for Monday – Friday. The Aesthetician/Patient Experience Coordinator is responsible for delivering elective services to patients, working under the direction of the Patient Experience Supervisor. This role involves providing high-quality aesthetic treatments, educating patients on their treatment plans, and ensuring patient satisfaction with services and products. The Aesthetician/Patient Experience Coordinator will embody a sales-oriented mindset while promoting CARE services, products, and membership. This position is integral to fostering patient loyalty and ensuring ongoing patient engagement with CARE. The Aesthetician/Patient Experience Coordinator’s primary responsibility will be check-in/check-out during the first 90 days. The ideal candidate is an enthusiastic individual who is passionate about aesthetics, exceptional patient care, and providing white-glove service to help individuals look and feel their best.

JOB TITLE: Aesthetician/Patient Experience Coordinator

SPECIFIC DUTIES:

· Welcome and greet patients, generate invoices, and process payments.

· Answer multiple phone lines and screen incoming calls in a professional manner.

· Perform “start of day” and “end of day” duties.

· Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person, online, by text or by telephone.

· Maintain patient accounts by obtaining, recording, and updating personal and financial information.

· Assist in online promotions, ideas and leads

· Maintain professional and neat appearance per the CARE dress code.

· Ensure exceptional patient experiences through personalized, high-quality aesthetic treatments.

· Assist in membership sales, product sales, and membership outreach initiatives.

· Support in outreach to leads and converting existing patients/clients of CARE to the CARE membership.

· Learn and demonstrate adequate knowledge of company med spa products and services within the first 90 days.

· Conduct consultations and VISIA skin analyses to recommend tailored skincare treatments.

· Provide medical grade facial treatments and services that address skincare, aging, and skin health concerns.

· Advise, educate, and promote CARE treatments for each patient’s specific needs.

· Determine patient aesthetic goals and recommend products and services accordingly.

· Educate clients on alternate and complementary lines of services and products offered at CARE (including injectable and laser services, minimally invasive and surgical services).

· Coordinate communication to patients regarding their skin care treatment plan, product usage, or home care instructions.

· Maintain accurate patient records detailing all treatments, elective products, medical history, and educational materials received.

· Prepare, stock, and maintain aesthetic treatment rooms and work areas in compliance with OSHA standards.

· Maintain inventory of aesthetic supplies and work with Building Manager to order product and supplies as needed.

· Clean, sterilize, and prepare instruments.

· Assist other providers and clinical team members as needed.

· Monitor equipment to ensure proper operation in accordance with manufacturer guidelines.

· Participate and attend training/educational programs and staff meetings.

· Maintain a valid aesthetician license, as well as any other necessary licensure, in accordance with state regulations.

QUALIFICATIONS & SKILLS:

· Comprehensive knowledge of medical-grade skin treatments and products, including facials, peels, and laser treatments.

· Excellent interpersonal and communication skills.