Cosmetic Physician Partners is building a premier network of Physician-led aesthetic clinics throughout the United States. Our mission is to offer exceptional leadership, support services, and an unparalleled brand experience to deliver remarkable outcomes. We aim to improve the quality of life for both our clients and team members.
We are seeking a Front Desk Receptionist to support one of our partner clinics and join our experienced team at M Spa located in Reno, NV.
The ideal candidate for this role will have a superb patient care disposition, excellent communication skills, and be well-spoken and articulate. He/she must have flexibility in scheduling, strong analytical decision-making skills, be extremely outgoing and friendly, able to multitask, be a team player, be comfortable with basic computer/software knowledge, have high integrity and be a quick learner wanting to grow.
Responsibilities:
- Greet every patient with a warm smile and direct eye contact, ensuring a positive first impression.
- Provide personalized, attentive care by understanding patient needs and facilitating seamless transitions to the appropriate medical staff.
- Ensure patient comfort in the waiting area, offering timely updates regarding any delays and maintaining a clean and organized environment.
- Maintain detailed knowledge of all service offerings, including costs, procedure durations, scheduling blocks, and post-operative care requirements.
- Manage patient records, verifying and updating demographic information with precision.
- Prepare charts for providers and ensure proper classification of patients using the Room Manager system.
- Manage appointment scheduling within designated timeframes, coordinating with providers as necessary to accommodate patient needs.
- Oversee the collection and posting of payments, adhering to cash handling protocols and ensuring accurate financial records.
- Respond promptly and professionally to patient inquiries via phone, email, or in-person, ensuring all communications are addressed within a timely manner.
- Distribute and collect necessary paperwork, including consents, pre-operative instructions, examinations, and lab work.
- Maintain a polished and professional appearance at all times, setting the standard for the team in both presentation and demeanor.
- Foster strong, positive relationships with providers and team members, ensuring a collaborative work environment.
- Assist fellow team members with tasks as needed to maintain the efficiency and quality of patient care.
- Ensure the highest level of patient confidentiality by strictly adhering to HIPAA regulations and all Protected Health Information (PHI) policies established by McCormack Plastic Surgery.
Qualifications:
- Exceptional communication skills with a focus on patient-centered service.
- Strong organizational skills and attention to detail.
- Proficiency in managing appointments and patient records.
- Ability to maintain composure in a fast-paced environment and handle multiple priorities with grace.
- Experience in medical reception or similar roles is preferred.
Benefits:
- Paid Holidays
- Medical, Dental, Vision and Life Insurance
- 401 (k) with company contribution
- Employee Corporate Discount Program
- PTO
- Much more!
