We are looking for a superstar to join our award-winning practice! The ideal candidate is a team player that identifies with our 5 core values:
1. We are patient-obsessed!
2. We do the right thing.
3. We work as a team.
4. We do what’s expected and more.
5. We spread joy!
Our culture is built on a foundation of teamwork, positivity, and respect. If our values resonate with you, then we hope to have the opportunity to create a welcoming space for you to learn, grow, and help us “be the best for the best”!
Role Outcome
The Front Desk role is responsible for achieving the following company goals (1) rebooking rate (2) number of patient reviews (3) room utilization and (4) patient satisfaction. In addition, the front desk exemplifies our core values.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Effectively manage incoming patient phone calls.
Provide high level customer service and hospitality to patients upon the check in and check out process.
Collaborate effectively with other roles on site to meet patient satisfaction requirements and hit sales metrics.
Hit required metrics by re-booking patients post treatment services.
Manage patient schedule and collaborate with other team members to ensure it is always as full as possible.
Effectively check out patients for services using quotes for services and skincare products as well as navigate patient payments including patient financing and cash handling.
Navigate different software systems throughout the patient experience.
Participate in weekly touch bases with the Practice Manager.
Actively participate and engage in weekly meetings and trainings.
Actively work with the Practice Manager to handle patient complaints and concerns in a timely manner.
Maintain OSHA and HIPAA compliance within the practice.
Required Skills/Abilities:
Familiarity with company policies and legal guidelines of the field.
Excellent communication and interpersonal skills.
Outstanding organizational and leadership skills.
Good knowledge of MS office.
Education & Experience:
High school diploma required.
Experience in a hospitality role preferred.
Physical Requirements:
Must be able to lift up to 15 pounds at a time.
Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of standing for up to 8 hours at a time.
Travel Required:
One location.
EEO Statement
We are an Equal Opportunity Employer where all employment is decided on the basis of qualifications, merit, and business need. We are serious about building a team that represents a variety of backgrounds, voices, and skills. The more inclusive we are, the better our work will be.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
People with a criminal record are encouraged to apply
Ability to Relocate:
- Carlsbad, CA 92009: Relocate before starting work (Required)
Work Location: In person
