Job Summary:
We are seeking a highly motivated and experienced person to oversee the daily operations of our spa facility. Someone that will be responsible for providing exceptional customer service and ensuring the smooth and efficient running of the spa.
Responsibilities:
- Develop and implement spa policies and procedures to ensure high-quality service delivery
- Manage spa inventory, including ordering supplies
- Monitor and maintain cleanliness and hygiene standards in accordance with health regulations
- Schedule appointments and manage the spa's booking system
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Collaborate with vendors to negotiate pricing for products and services
- Assist with budgeting and financial management of the spa. Develop and manage the spa's budget, monitoring expenses, and implementing cost-effective strategies to maximize revenue and profitability.
-Able to do social media daily in all platforms
- Create and implement marketing strategies to attract new clients and retain existing ones. This may involve online and offline marketing, promotions, and special events.
- Ensure that the spa complies with all health and safety regulations, maintaining cleanliness, and providing a safe environment for both clients and staff.
- Collaborate with staff to develop a diverse and appealing menu of services and treatments to meet the needs and preferences of clients.
- Develop strategic plans to achieve business objectives, such as increasing revenue, expanding the client base, or introducing new services.
- Keeping abreast of trends in the spa and wellness industry, including new treatments, products, and customer preferences.
- Ensure the spa operates in compliance with all relevant laws and regulations, including employment laws and health codes.
Experience:
- Proven experience as a Spa Manager or similar role in the hospitality industry
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent customer service skills with a focus on providing exceptional experiences
- Knowledge of budgeting principles and experience managing financials. Develop and manage the spa's budget, monitoring expenses, and implementing cost-effective strategies to maximize revenue and profitability.
- Proficient in scheduling software and other computer applications
- Bilingual
We offer competitive compensation based on experience.
If you are a dedicated professional who is passionate about delivering outstanding service in a relaxing environment, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Full-time
Benefits:
Shift:
Ability to Relocate:
- Mcallen, TX 78501: Relocate before starting work (Preferred)
Work Location: In person