JOB DESCRIPTION

POSITION: Spa Desk Attendant

FLSA: Non-Exempt

DEPARTMENT: Spa & Fitness

REPORTS TO: Manager Spa

SUMMARY:

Responsible for the guest’s first impression upon arrival to the Spa. The associate must adhere to the Spa’s standards of conduct in regards to greeting and preparing the guest for their services. Candidate is also responsible for the front of the house and retail sales.

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to the following:

SPECIFIC DUTIES/RESPONSIBILITIES:

To greet each guest upon arrival.
To inform the guest of services, treatments, classes and activities.
To adhere to procedures for guests participating in services including; a la carte hotel guests, day package guests, conference groups, spa package participants as well as local clientele.
To check and confirm appointments for spa services and follow up with the treatment staff when add-ons occur via Springer Miller scheduling program.
To carefully, but expeditiously, explain ticketing procedures to all paying guest and to confirm the method of closing the transaction.
To explain the gratuity system to guests.
To keep daily records accurately and neatly.
To adhere to; cash, credit card and billing transactions and procedures established by the Accounting Department.
To adhere to proper cash handling procedures; opening, closing, cashing out and balancing.
To perform opening and closing procedures as dictated by the SOPs.
To price and tag retail items according to SOPs.
To keep retail area clean and straight at all times according to SOPs.
To greet each customer as they enter and offer to provide assistance with retail items.
To assist therapist in retail sales of product lines.
To learn and retain product knowledge regarding all merchandise.
To wrap or bag merchandise for customers according to SOPs.
To; keep record of sales, prepare inventory of stock and merchandise orders to be place by Spa Director.
To maintain a regular schedule as defined and overtime as required.
To maintain; a clean work station, staff and guest schedules, a neat and professional appearance at all times.

MINIMUM QUALIFICATIONS:

Skill & Abilities in:

As a Spa Desk Attendant, you have the opportunity to greet each guest upon arrival, assist with registration, and offer additional services and amenities.
Attendant must have excellent communication skills and ability to maintain a professional and pleasant demeanor.
Must be available to work a flexible schedule, including weekends and holidays.

Education, Training and Experience Guidelines:

High school diploma OR GED.

LICENSEANDCERTIFICATIONREQUIREMENT(S):

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Prolonged standing and or sitting for up to 8 hours.
Considered applicants will be able to lift up to 25 pounds on an occasional basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full time associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan). Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.

Wintergreen Pacific LLC

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