Position: Spa Therapist

Reports to: Spa Manager

Job Summary

The spa therapist position is responsible for performing spa services at Hawkeye Spa in the manner trained by Otesaga Resort Hotel. The therapist is an integral member of the team who creates memorable and authentic experiences for our guests.

Essential Job Functions

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Provide guests with a thorough and knowledgeable professional massage
Perform services keeping guest satisfaction as priority
Proficient in all areas of massage therapy, including but not limited to anatomy, physiology, and body systems
Promote and sell retail products
Answer guests calls, make reservations and check guests in and out of the spa
Begin and end all treatments on time, adhering to bookings
Clean and sanitize work area as per departmental policies
Remove all soiled linen from massage room(s) and deposit in designated area
Operate all tools and equipment needed to perform services safely
Stock and organize massage room(s) with appropriate linens and supplies
Prepare material and supplies for daily operations
Clean equipment and common areas used after performing services
Participate in maintaining neatness of service waiting areas
Restock linens for use in the treatment rooms
Ensure the privacy of each guest

Education: High school diploma or general education degree (GED)

Required Experience:

The person in this position needs to:

Possess a valid New York State massage license

Knowledge, Skills, & Abilities

Ability to work weekends & holidays as required
Strong knowledge of spa services
Sound knowledge of merchandising
Excellent organizations and time management skills
Knowledge of various allergy restrictions
Possess basic math and written skills and ability to operate PMS system
Maintain professional presentation (must adhere to company and department dress code)
Ability to upsell
Outstanding guest service skills
Ability to clearly communicate both verbally and in writing

Physical Requirements:

These physical requirements for this position may be accomplished with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs when moving between the spa and front desk and guestrooms. Vision abilities required by this job include close vision and color vision. Employees may use vision to monitor spa product quality and quantity.

Work Conditions: The position will be required to work weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor environment. The noise level in the work environment is usually low but may be moderate dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

Free Medical and Vision Coverage for the Employee

Dental Insurance

Pension Plan

401k

Company Provided Life Insurance

Free Gym Membership

Free Staff Meals

25% Discount on Resort Restaurants, Retail, Spa, and Golf

Hourly Rate plus Commissions and Gratuities - Average $45-$60/hr

Job Types: Full-time, Part-time

Pay: $45.00 - $65.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Retirement plan
Vision insurance
Wellness program

Schedule:

10 hour shift
4 hour shift
8 hour shift
Afternoon shift
Choose your own hours
Day shift
Evening shift
Holidays
Monday to Friday
Morning shift
Weekends as needed

Supplemental Pay:

Commission pay
Tips

License/Certification:

Massage Therapy License (Required)

Ability to Commute:

Cooperstown, NY 13326 (Required)

Work Location: In person

The Otesaga Resort Hotel

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