Who We Are:
At Skin Wellness, we are committed to helping our patients achieve their aesthetic and wellness goals through personalized treatments and exceptional care. Our team of professionals creates a welcoming, relaxed atmosphere, and we pride ourselves on our dedication to patient satisfaction and cutting-edge aesthetic services. We’re looking for a friendly, detail-oriented Front Office Administrator to join our team and help provide an outstanding experience for our patients.

Position Overview:
The Front Office Administrator will be the first point of contact for patients visiting our med spa, creating a welcoming and efficient atmosphere from check-in to check-out. This position requires strong customer service skills, the ability to multitask, and a positive attitude. You will be responsible for managing appointments, handling patient inquiries, maintaining a clean and organized front office, and supporting the smooth operation of the clinic.

Key Responsibilities:

Greet patients with a friendly and professional demeanor as they enter the clinic
Answer phone calls and respond to emails in a timely and courteous manner
Schedule appointments, confirm bookings, and manage the calendar for all services
Check in and check out patients, ensuring accuracy in appointment details and payments
Assist with managing patient records, updating contact information, and maintaining confidentiality
Provide information to patients about available services, promotions, and treatments
Ensure the front office area is clean, organized, and welcoming at all times
Coordinate with medical staff and other team members to ensure smooth patient flow
Assist with marketing efforts, including promoting services and special offers
Handle general administrative tasks such as filing, maintaining records, and managing office supplies
Handle patient concerns or complaints in a professional and solution-oriented manner
This role will be reporting directly to the Clinic Manager and Business Owners

Qualifications:

Previous experience in a front office or customer service role, preferably in a medical or med spa environment
Strong communication and interpersonal skills
Exceptional organizational skills and the ability to multitask
Proficiency with office software, scheduling programs, and payment systems (experience with medical software is a plus)
Ability to maintain a calm and friendly demeanor, even in busy or stressful situations
A professional appearance and demeanor at all times
Ability to work both independently and as part of a team
A genuine interest in skincare, aesthetics and wellness

What We Offer:

Competitive pay and benefits
A positive, collaborative work environment
Opportunities for growth and advancement within the company
Employee discounts on services and products
The chance to be part of a growing and dynamic med spa team

How to Apply:
If you are a friendly, organized, and customer-focused individual who thrives in a fast-paced environment, we would love to meet you! Please submit your resume and a brief cover letter explaining why you're a great fit for this role.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Experience:

Medical Spa: 1 year (Preferred)

Ability to Commute:

Scottsdale, AZ 85251 (Required)

Work Location: In person

Skin Wellness Med Spa

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