Position Summary: A Cosmetic Concierge Coordinator is charged with helping patients navigate the aesthetic process and serves as a liaison—or translator—between the patient and the provider. The coordinator is responsible for building and maintaining relationships with our patients and delivering a consistent excellent customer service experience, scheduling appointments, assisting with product sales, patient education on products and services, and maintaining a smooth flow of other operations.

Essential Duties and Responsibilities:

Responsible for the “sales” aspect of the patient experience. Providing patient education on treatments available to them and upselling patient on other products or services when applicable.
Ownership and management of signing patients up for loyalty programs (Alle, Aspire, etc.)
Ensure all front desk aesthetic employees are trained on loyalty programs from input, process and checkout
Be a liaison to all Providers, providing education and answers on all products and services we provide.
Daily outbound calls to patients to assist in preparation for upcoming appointments as well as outbound calls as needed for events, promotions, appointment requests, etc.
Routinely contacts existing and potential patients, as appropriate, with the intent of generating additional encounters and encouraging patients' consideration of future services.

Consults and coordinates procedure scheduling, pre-procedure and post-procedure care, patient instructions, and office visits along with price quoting.
Follows up with patient post- procedure (including, but not limited to, phone calls and thank you notes)
Responsible for skincare education and sales for cosmetic patients in coordination with the aestheticians
Responsible for coordinating, supporting and driving sales for any aesthetic event, including but not limited to daytime events, skincare events, virtual sales, evening open houses
Provide materials and photos to enhance social media marketing efforts in conjunction with UDP Marketing team and Cosmetic Manager.

Participation, as necessary, for end of month inventory counts of products, injectables and supplies.
Ensure only products being sold are pulled from inventory. Products for backbar, take home kits, etc. should NOT be pulled from inventory.
Assist with patient concerns and complaints as directed by Cosmetic Manager.

Other duties as assigned by Regional Director or Cosmetic Manager.

Education and Experience Requirements:

Outstanding Customer Service skills and minimum of 1 year experience in relevant field.

Knowledge, Skills and Abilities Requirements:

Passion for cosmetics industry
Detail oriented and professional, polite attitude
Reliable, yet flexible and adaptable.
Excellent written and oral communication skills.
Empathy and respect when dealing with our patients, clients, and vendors
Must demonstrate a consistent level of excellent problem-solving skills.
Strong knowledge of retail product lines and cosmetic procedures, and ability to communicate and/or support the patient education process in office.
Heightened awareness of patient privacy, discretion, and HIPPA around patient procedures. Able to communicate effectively in English, both verbally and in writing

Skin Cancer and Dermatology Institute

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Cosmetic Concierge Coordinator