Full-Time

Carthage, Illinois

Posted 2 months ago

Do you have excellent customer service skills and can build relationships with customers? You are who we want! APPLY NOW!

Job Summary: The Aesthetic Sales Specialist provides a welcoming and comforting environment for both members and guests while staying true to our company’s core values. The Aesthetic Sales Specialist responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system, and charging for services performed. Additionally, the Aesthetic Sales Specialist assists with transitional cleaning of the medical spa and relaxation area as needed.

Primary Job Responsibilities:

Be on time for shifts and maintain a consistent, regular attendance record.
Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves the spa.
Ensure that the check-in, check-out, and payment process is handled in accordance with company policy
Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
Utilize medical spa computers with skill and proficiency; document guest information in electronic record as directed.
Familiarity with Medical Spa Booking Software.
Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
Actively promote the medical spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
Handle guests’ questions and concerns promptly, professionally, and courteously.
Maintain complete confidentiality in all guest matters in accordance with company policy.
Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean, safe, fully stocked, and well-organized work area.
Ensure an adequate stock of supplies and equipment; inform management when stock is low.
Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the medical spa.
Ability to perform the duties of the Retail Consultant as needed.
Assist in all areas of medical spa operation as requested by management.
Communicate to management any and all occurrences involving members or guests in the medical spa that require attention.

Job Specifications:

At least 1 year of previous Customer Service experience.
At least 1 year retail sales experience.

Education Requirements:

Minimum high school diploma or equivalent.

HOURS: Monday through Friday, 8am-5pm – LOCATION: 630 Locust Street, Carthage, IL

Job Features

Job Category

Aesthetics

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