Job Summary
Our medical practice is seeking an outstanding individual to provide concierge level service for our patients. This is a full-time medical office position for a front desk coordinator.

The front desk coordinator should have excellent communication skills, organizational skills, and the ability to handle confidential information.

This position requires a dynamic individual with strong organizational skills, attention to detail, ability to follow through with appointed tasks and a passion for patient care, all within a fast-paced environment.

The Front Desk Coordinator should also be able to work independently, multi-task and switch priorities based on patients’ needs throughout the workday.

Job qualifications/ Requirements for the position:

Excellent customer service skills with outstanding phone, written, and verbal communication skills.
Attention to detail is a must.
Positive attitude and problem solving is a must. Positive and upbeat personality which never tires of patient interactions and conversations. Being able to maintain a positive attitude in any given situation.
Being able to work independently. Being able to stay focused throughout the workday.
Being able to switch priorities based on patients’ needs.
Professional and polite demeanor. Hold a high level of professionalism when interacting with clients, patients, and staff members.
Strong interpersonal and communication skills, with the ability to interact effectively with patients, caregivers, and healthcare professionals.
Motivated individual with the ability to multitask, be open to learning, and be ready to “jump in” to get the job done.
Willingness to help and contribute to improve overall office success with a "team player" outlook.

Job description:/Responsibilities:

The front desk coordinator manages the front desk of an office, including the reception area and meeting rooms, and is responsible for a variety of tasks:

Provide exceptional customer service consistently.

Serve as the primary point of contact for patients and addressing inquiries. Answer phones and handle calls accordingly. Call, text and email patients as needed.
Work directly with the Patient Coordinator/Office Manager and Physician as well as other staff to handle patients' needs.
Consistently systematize and improve processes of lead management and patient experience. Process new patient leads. Assist with scheduling office appointments as requested by patients.
Check patients in and out of the office. Collect payments. Check voicemails throughout the day and return calls as necessary.
Perform administrative functions such as data entry, filing paperwork, and processing bills. Manage patient documentation and medical records, ensuring accuracy and compliance with regulatory standards.
Coordinate patient appointments, surgeries, and follow-up care. Provide support throughout the scheduling and treatment process. Facilitate communication between patients and other healthcare providers as needed.
Collaborate closely with the surgical team, including surgeons, nurses, and medical assistants, to ensure seamless patient care. Assist with preparing surgery scheduling sheets.
Assist with insurance verification, prior authorizations and reimbursement claims.
Handle all assigned tasks/ad hoc projects as assigned.

Experience:

Medical office experience (preferably Plastic/Cosmetic Surgery).
Experience with EMR.
Experience working with insurance companies.
Patient service: 1 year (Required)
Bachelor’s degree (Preferred).

Working conditions:

Employee is expected to work 8:30am - 5pm. Monday-Friday. Usual 40-hour week.
Employee must be able to stand and walk for extended periods.
Office attire is scrubs or business casual.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Experience:

Customer service: 1 year (Preferred)

Ability to Commute:

Mc Lean, VA 22101 (Required)

Work Location: In person

Mardirossian Facial Aesthetics

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Front Desk Coordinator