Are you high-energy, fast paced, team oriented, friendly and looking to work for a company that understands the number #1 asset of any business is it’s “Team”? Our company has a passion to do what’s right for our team and our customer in a positive upbeat atmosphere and culture. We are a fast-growing company looking to hire the right individuals that want to work hard in a team atmosphere and grow within a company culture they are excited to be part of.

The Client Care Coordinator will be responsible for creating a positive client experience by providing a superior level of customer service to Couture clients, prospective clients & guests.

Essential Duties & Responsibilities

Greet clients, prospective clients & guests, providing exceptional customer service
Handle all front desk related activities including but not limited to:
Answer phones in a friendly manner & assist caller with a variety of questions
Check clients in & out of the system
Schedule & confirm appointments
New member sign-up, member transfers & member cancellations
Take prospective clients on tours
Work at Couture med spa events, as needed * Consult with clients regarding their goals & educate them on available treatment options (A couture provider will provide final treatment recommendation &plans)
Facilitate needed updates to member’s accounts
Assist providers
Take before & after photos of clients
Take medical histories & review for completion
Chart client treatments & settings
Treat clients with devices as allowed per state law that don’t require specialized licenses * Respond to member questions and concerns in a timely & professional manner & elevate to management as needed
Provide administrative & clinical support to ensure efficient operations
Prep for treatment
Cleaning and disinfect rooms before, after, & between clients,
Assist in maintaining the neatness & cleanliness of the spa
Disposing of contaminated supplies

Qualifications/Requirements

Customer service experience
Enjoy working in a team environment
Basic computer proficiency
A passion for the aesthetics industry
Upbeat & positive attitude!
Punctuality & reliability is a must
Exceptional customer service skills; able to interact in a positive & professional way with clients & co-workers, exceeding the member’s expectations
Strong listener with the ability to empathize & problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior & language
High School diploma/GED equivalent required
Must be 18 years of age or older

Physical Demands

Requires long period of standing & walking during shift
Continual talking in person or on the phone during shift
Must be able to occasionally lift to 25 lbs.
Will occasionally encounter toxic chemicals used in medical treatment

The starting pay for this full-time position is $11 an hour with the option to participate in the company health insurance plan with company contribution (we also offer a Telemed plan for full time employees at a zero-dollar cost to the employee, 100% couture cost, & $25K of life insurance at no cost to the employee.

Job Type: Full-time

Salary: $11.00 /hour

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Vision insurance

Schedule:

Monday to Friday
Weekends as needed

Work Location: In person

Couture Med Spa

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Med Spa Client Care Coordinator