Cosh is dedicated to providing a rejuvenating environment where our clients can escape the everyday stresses and emerge with renewed confidence. Our head spa and scalp treatment services are designed to offer unparalleled scalp and hair care in a serene and luxurious setting. At Cosh, we thrive on a people-first culture, deeply committed to self-care and personal well-being. We are seeking a dedicated Client Care Coordinator to join our team and contribute to our mission of enhancing the wellness experience for our clients.

Position Overview:

At Cosh, our Client Care Coordinator plays a vital role in delivering exceptional client care and ensuring smooth daily operations. You will be responsible for providing support with the daily activities of our head spa, including managing communications, scheduling appointments, handling transactions, and providing top-notch customer service. You will be the welcoming face and voice of our spa, ensuring each client feels valued and cared for from the moment they connect with us.

Schedule:

Enjoy a flexible work schedule with opportunities to work weekdays, weekends, and evenings, tailored to your availability. We support a work-life balance to ensure our team thrives both professionally and personally.

What You’ll Do:

Provide excellent client care and customer service.
Answer and respond to inbound phone calls, text messages, and emails.
Manage appointments, including scheduling, rescheduling, and cancelling appointments.
Actively promote the spa’s treatments, services, products, and any available programs, promotions, and/or discounts.
Provide accurate, appropriate, and immediate responses to client inquiries, ensuring complete client satisfaction.
Accurately complete client transactions and manage daily financial and service records.
Manage multiple responsibilities while maintaining composure, always keeping the clients a priority.
Perform opening and closing duties.
Efficiently provide basic office administrative support tasks, including inventory processing, ordering supplies, mailing, sorting, typing and electronic document filing.
Maintain a professional and clean work environment and appearance, adhering to company dress code.
Maintain complete confidentiality in all client matters in accordance with company policy.
Assist with other duties and projects as assigned by management.

What You’ll Bring:

Must-Have:

High School Diploma or GED required; AA preferred.
At least 1 year of customer service experience.
Exceptional customer service skills.
Ability to be efficient and productive in a fast-paced environment.
The ability to multitask, prioritize, and organize with a consistently high level of accuracy.
Must be a team player.
Great attention to detail and accuracy.
Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance.
Knowledge of: Cloud-based applications, Microsoft Word, Excel, and Outlook and/or Apple Pages, Numbers, and Mail.

Nice-to-Have:

Administrative experience in medical office, salon or spa.
Experience with POS systems.
Sales skills and experience.
Ability to learn new software quickly.

You Might Be a Great Fit for This Role If:

You are a people person. You are able to read the mood in the room and can adjust your communication style accordingly. You steer away from drama and foster a peaceful and harmonious environment. People love to be around you because you make them feel seen and appreciated. You light up the room, even when you are working under pressure.
You are naturally thoughtful. You remember important details, ask about weekend plans, and joyfully communicate birthday wishes. People would describe you as warm and welcoming.
You love the nitty-gritty of operations. You most likely have a color-coded calendar and work off of lists. You have a keen eye for detail and don’t let things fall through the cracks. You will recognize when improvement is needed, and you proactively make recommendations on ways to improve things.
You embrace the not-so-glamorous. There is no task too big or too small. You aren’t afraid to calm down a tense situation or go out of your way to be nice to the most anxious or upset of people.
You go with the flow. We are a new but rapidly-growing company, and we all wear many hats. You can adapt, evolve, and pivot in ever-changing environments.

Physical Requirements:

Periods of working at a desk on a computer combined with the need to frequently leave the desk to attend to other matters.
Occasionally stand, walk, use hand and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear.
Occasionally lift and/or move up to 30 pounds.

Benefits and Perks:

Competitive salary plus commission and bonus.
Comprehensive health benefits for full-time employees.
Employee discounts on services and products.
Retirement plan after the first year of service.
Opportunities for professional growth and development.

Diversity and Inclusion:

Cosh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Today:

If you’re passionate about delivering exceptional client care and being part of a team that values your contribution, we’d love to hear from you. Apply today to join the Cosh family and embark on a rewarding career in the wellness industry.

Job Types: Full-time, Part-time

Pay: $22.00 - $24.00 per hour

Experience:

Customer service: 1 year (Preferred)
Front desk: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:

Burlingame, CA 94010 (Required)

Work Location: In person

Cosh Head Spa

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Client Care Coordinator